Terms and Conditions of Sale
Website: www.hellosouk.com
Publisher: Hello Souk FZC
Last updated: 04/01/2025
1. Identity
The website www.hellosouk.com is operated by Hello Souk - F.Z.C, a company registered at Ajman Free Zone, United Arab Emirates.
We act as a commercial intermediary between professional clients and third-party suppliers based in the UAE.
2. Business Activity
Hello Souk - F.Z.C does not manufacture the products listed.
All products are prepared by third-party suppliers after the order is confirmed and payment is received.
3. Target Clients
Our services are strictly reserved for professional clients (resellers, boutiques, etc.).
Clients without an EU VAT number may contact us directly via WhatsApp to place an order.
4. Payment
Payments are processed via Stripe, in one full payment.
Orders are only validated upon successful payment.
Prices may be shown in EUR, USD, or AED, depending on the selected currency.
All prices are listed exclusive of tax.
5. Shipping
Orders are shipped from the UAE using FedEx, DPD, or other international carriers.
- FedEx: estimated delivery in 4 to 6 business days after dispatch.
- DPD: estimated delivery in 10 to 12 business days after dispatch.
Delivery times may vary depending on destination or during peak periods (Ramadan, Eid, holidays…).
A tracking number is provided upon shipment.
6. Customs & Import VAT
Products are shipped tax-free.
The client is responsible for paying any import VAT, customs duties, or applicable taxes.
- FedEx: fees are usually paid via a secure link (SMS/email).
- DPD: duties may be included in the price or paid on delivery.
7. Returns & Claims
No returns are accepted unless there is a clear and proven defect.
The client must report any issue within 48 hours of delivery, with photo evidence.
Return shipping costs are the client’s responsibility.
Hello Souk - F.Z.C is under no obligation to accept a return if the item matches the order.
8. Liability — Supplier Clause
The client is solely responsible for product selection, local compliance, and resale.
Supplier clause:
Hello Souk - F.Z.C acts strictly as a commercial intermediary. Products are prepared and shipped by third-party suppliers.
Therefore, Hello Souk - F.Z.C cannot be held liable for:
- Product defects or quality issues,
- Preparation errors (sizes, models, quantities…),
- Non-compliance with local regulations (customs, labeling, safety…),
- Shipment or resale of restricted or unauthorized goods.
The client agrees to verify the legality, compliance, and compatibility of products with local laws.
9. Governing Law
These terms are governed by the laws of the United Arab Emirates.
Any disputes will be subject to the exclusive jurisdiction of the courts of Ajman.