Shipping & Customs
Last updated: 04/01/2025
Shipping & Carriers
All orders are shipped from the United Arab Emirates.
We work with trusted international logistics partners, mainly:
- FedEx: fast delivery with tracking (estimated 4 to 6 business days after shipment)
- DPD: cost-effective delivery across Europe (estimated 10 to 12 business days)
The carrier may vary depending on the destination, weight, and nature of the products.
Tracking your order
Once your order is shipped, you will receive a tracking number via email or WhatsApp to follow your package in real-time.
Order processing time
Orders are prepared on demand, either from our stock or through pre-order (especially for handmade items).
Shipping can take a few days up to 3 months maximum, depending on product complexity.
During peak periods (e.g. Ramadan, Eid, year-end holidays), processing and delivery times may be extended.
VAT, customs & import charges
All our prices are tax-free (excluding VAT).
As we ship from outside the EU (UAE), please note:
- Custom duties, import VAT or clearance fees may apply in your country.
- These costs are the buyer’s responsibility.
With DPD: in some cases, duties may already be included in the final price.
With FedEx: charges are usually payable via a link sent by SMS or email (sometimes even after delivery).
Need assistance?
For any questions about shipping or delivery, feel free to contact us by email or WhatsApp: