Privacy Policy
Website: www.hellosouk.com
Publisher: Hello Souk FZC
Last updated: 04/01/2025
1. Who we are
The website www.hellosouk.com is operated by Hello Souk FZC, a company registered in Ajman Free Zone, United Arab Emirates.
We specialize in B2B wholesale of clothing and accessories for professional clients.
2. Data we collect
We only collect data strictly necessary for commercial operations, including:
- Name or company name
- Email address
- Phone number (including WhatsApp)
- Shipping and billing address
- Order history
- Navigation data (via cookies)
3. How we collect it
Data is collected when you:
- Create an account or place an order
- Fill out a form or message us via WhatsApp or email
- Browse the site with cookies enabled
- Click on our ads (social media, Google, etc.)
4. How we use your data
Your data is used to:
- Process and ship your orders
- Contact you for updates or support
- Inform you about offers or new products (if you opt in)
- Improve our service and user experience
5. Data sharing
We do not sell or share your data with unauthorized third parties.
Some data may be shared with:
- Delivery partners for order fulfillment
- Service providers (hosting, payments, emailing)
- Authorities if required by law
6. Cookies and advertising
We use cookies to:
- Secure your session
- Enable account access
- Track website performance
You can manage cookie preferences in your browser settings.
7. Data protection
Your information is secured through:
- SSL encrypted connections
- Reliable hosting
- Access restricted to authorized personnel
8. Your rights (GDPR)
In compliance with the GDPR, you have the right to:
- Access your data
- Correct your data
- Request deletion
- Object to processing
To exercise your rights, email us at: contact@hellosouk.com
9. Applicable law
This privacy policy is subject to the laws of the United Arab Emirates, and considers European GDPR requirements for users located in the EU.